Our People

Using data to drive impact for our customers and patients

Decisions at every step along the way are being driven by data and this is just the tip of the iceberg for MSD Australia

November 15, 2021

Share this article

article hero thumbnail

As the pharmaceutical sector continues to drive innovation in therapeutic areas, decisions at every step along the way are being driven by data. While some may be weary of what ‘big data’ represents, we believe it’s what organisations like ours do with data that drives impact for our customers and patients.

Decisions driven by data

Across our industry, traditional business strategy was to focus on product attributes and product offerings to drive commercial results. Now, with the availability of real-world data, we can make more targeted decisions when planning for products in our pipeline. Data is helping us with business planning, forecasting, resource optimisation, and customer engagement while at the same time, analysing the value chain of our business from the point of inception right through to our end user – our customers. The way we are now using data at MSD is intertwined with how we are running our business across Australia and New Zealand.

In the past, data may also have been used to inform an organisation’s marketing or financial strategy, but this is just the tip of the iceberg when it comes to the potential for data driven decision making. We are seeing a shift at MSD – there’s a real hunger for data to inform decisions in the areas of our policy and access team, clinical trials team, as well as medical teams, to name a few. While the focus of these areas differs to the way we would normally use data, our Advanced Analytics team is bringing together data sources from across the enterprise to help commercial and non-commercial teams make decisions that will positively impact their strategies.

article quote image

Our Advanced Analytics team is bringing together data sources from across the enterprise to help commercial and non-commercial teams make decisions that will positively impact their strategies.

Milind Bhamawat

Advanced Analytics and Digital Director

Enterprise problem solvers

You could say that the Advanced Analytics and Digital team are problem solvers for the enterprise – they are given a hypothesis to test and find the answer using data. The type of data they use ranges from our commercial data, to digital media and other online spaces. The analytics they apply help ensure they can be as targeted and as precise as possible in offering up our business solution.

“Our team at MSD is still scratching the surface of what data we have at our fingertips. But it is an exciting time to be leading this team and developing our data ecosystem, while working closely with teams across the organisation to translate business problems, into data analytics problems.”

As a data scientist, Milind Bhamawat will look at a business problem, and gets excited when he can make linkages back to data – “it’s a real ‘a-ha’ moment. My goal is to push MSD in the direction of using data to provide a long term view of where our company is heading, while realising the benefits we can reap from applying analytics across everything we do, and making faster decisions in the moment. I hope that this application will help us get our medicines to Australian & New Zealand patients more quickly than ever before. It may mean that we do things differently into the future – but, as a company driven by innovation – that’s what we are all about.” Milind Bhamawat, Director of Advanced Analytics and Digital for MSD Australia & New Zealand.